Refund policy
Our fix-or-refund promise.
Last updated: November 8, 2026
Our fix-or-refund promise
Everything we sell is a digital download. Nothing ships. If something goes wrong (the download fails, the file won't open on your device, pages are missing, or it isn't what the product page described), email community@oneandonlystories.com within 30 days of purchase with your order email. We'll help you open it, send a corrected file, or refund you in full, whichever you prefer.
We don't offer refunds for change of mind after download, because you keep the file. This policy doesn't limit any rights you have under the law.
One and Only Stories, oneandonlystories.com, Georgia, USA.
Problem with your file?
If your file won't download or open, isn't what we described, or has a mistake, email us at community@oneandonlystories.com within 30 days of purchase. We'll send a fixed file or a full refund, your choice. Because these are instant downloads, we can't refund a change of mind, but a real person will always help you get the file working first.
How to ask
- Write to community@oneandonlystories.com from the email you used at checkout, or tell us that address.
- Name the book and say what went wrong: a screenshot helps.
- We reply within 1–2 business days. A refund goes back to the way you paid.
Help with opening or printing: How downloads work · Reading on your device · Printing help.