Help and questions
Everything we sell is an instant download. These pages walk you from checkout to reading or printing.
- How downloads workFrom checkout to the file on your device
- Reading on your devicePhone, tablet, e-reader or computer
- Printing helpPaper, scale, card stock and print shops
- Refund policyOur fix-or-refund promise
- LicenseWhat you may and may not do with a file
Questions
Is anything mailed to me?
No. Everything we sell is a digital download: eBooks and printable PDFs. Nothing ships.
How do I get my file?
Right after you pay, Payhip shows your download link on screen and emails it to you. On a phone, open the link in Safari or Chrome, not inside the email app.
Where is my download email?
Look in Promotions or spam and search for "Payhip". Still nothing after 10 minutes? Write to us and we will send your link.
Which file do I get?
Picture books are full-color PDFs. Novels are EPUB files. Planners and the game pack are printable PDFs.
Can I get a refund?
If your file won't download or open, isn't what we described, or has a mistake, we'll fix it or refund you in full within 30 days. We can't refund a change of mind after download.
Problem with your file?
Email community@oneandonlystories.com with the name of the book. A real person will help you get it working, or send a fixed file or a full refund. See our refund policy.